Disconnection noticeon January 22, 2008 at 7:44 pm
I understand that cable companies worry about illegal connections, unpaid bills, and non-renewing subscribers.
I even will forgive their hostile treatment towards their paying clients, sending notices with thinly-veiled threats of lawsuits, public humiliation and such.
What I can’t understand is their cheerful apology to customers who did settle their accounts on the very same notice.
It’s efficiency colliding with customer service, leaving a train wreck of mixed feelings.