I understand that cable companies worry about illegal connections, unpaid bills, and non-renewing subscribers.

I even will forgive their hostile treatment towards their paying clients, sending notices with thinly-veiled threats of lawsuits, public humiliation and such.

What I can’t understand is their cheerful apology to customers who did settle their accounts on the very same notice.

It’s efficiency colliding with customer service, leaving a train wreck of mixed feelings.